Editor's Review

$9.99
Editor's Review
6.26666666667

Food Quality

9/10

    Customer service

    1/10

      Prices

      9/10

        Pros

        • Great food quality
        • Reasonable prices

        Cons

        • customer service problems
        • Food Packing could be better
        • No meal for 1 person

        Comprehensive Review of Hello Fresh

        In recent years meal kit services have become a growing trend because people want convenience, diversity and cost effectiveness. Hello Fresh has become a leading brand in meal kit services. However, is it all it is said to be? Should you subscribe? Is this the meal delivery service for you? This review will endeavour you to explore all the important aspects of Hello Fresh to help you make an informed decision about whether or not to subscribe to this service. The review will focus on the quality of food, customer service and pricing of the meals and rate each out of 100%

        Description -

        Hello Fresh is a meal delivery service that sends out a number of well laid out ingredients, accompanied by a recipe on how to cook them. The ingredients are prepared beforehand, which greatly reduces the amount of time that would normally be needed for grocery shopping and preparing the ingredients. All you need to do after receiving the meal delivery is follow the instructions laid out in the accompanying complimentary recipe and voila, your dinner is ready within a matter of minutes. Hello Fresh was founded in 2011 and has since then grown into an international meal delivery service that delivers across United States, Australia, and Western Europe.

        Food Quality (90/100) -

        Almost all the reviews and testimonials from subscribers point towards the great quality of food. Of great importance is the fact that their ingredients remain fresh during shipping. Each meal is packaged in a cooler box made from Styrofoam. Ice is added to the box to keep the ingredients refrigerated, with the meat and fish being at the bottom next to the ice for maximum preservation. The ingredients remain cold and fresh, but not frozen. Aside from the ingredients being fresh, the recipes have also made an impression on most subscribers because of its combination of being tasty and easy to prepare.

        The problem with the food and the reason it doesn't get a perfect score is the fact that there are instances where the food pack, especially the meat and fish, tear and ruin the entire box. More so, the boxes are not marked as fragile and do not indicate the presence of fresh produce which often leads to mishandling by the courier.

        Customer Service (10/100) -

        The greatest criticism faced by Hello Fresh service is their poor customer service. Most clients have complained of the rudeness of the customer service agents, the poor response time, the fraudulent policies and so much more. Other issues can also be linked to the customer service such as the lack of tracking numbers on the boxes to monitor delivery, poor delivery in some states as opposed to others, problems with gift cards and coupons etc. That said, some customers have had a positive experience with the Hello Fresh so it can't all be bad.

        Price (98/100) -

        For the kind of quality and service offered, the price is relatively fair. The only issue is a limitation in the meal options whereby there isn't a meal for one person. The grocery store prices might be considerably lower but it is still a cheaper option than eating out at a restaurant. This is a comparison of the Hello Fresh prices with a number of other leading meal kit services.

        Hello Fresh Plans

        • Classic Plan
          • $9.99/meal/person
          • Up to 6 meals
          • Serves 2 - 4
        • Veggie Plan
          • $9.99/meal/person
          • Up to 3 meals
          • Serves 2
        • Family Plan
          • $8.74/meal/person
          • Up to 3 meals
          • Serves 2

        All prices inclusive of shipping

        Blue Apron

        • Two People Plan
          • $9.99/meal/person
          • Serves 2
        • Family Plan
          • $8.74/meal/person
          • Choose between 2 or 4 meals a week
          • Serves 4

        All prices inclusive of shipping costs

        Plated.com

        • $12 for all plans/serving/person
        • Choose among 2, 3 and 4 servings
        • Choose among 2, 3 and 4 meals per week
        • Meals under $72 require $6 shipping

        Conclusion

        After reviewing the highlighted factors, you should have a clear sense of whether it is worth the effort. Frankly, I think that rather than risk getting caught up in the customer service problems, it would be a better option to seek another meal kit service. However, if you are in a place where safe delivery is guaranteed, this service is one of the best to use. If you are still confused read hello fresh reviews written by customers on our website.

         

        Average Customer's Rating

        Home ★★☆☆☆ 1.6
        based on 12 reviews
        5 1

        Extremely Disappointing Service

        ★☆☆☆☆
        1 5 1
        I received my first box around 6:45pm today. I had been tracking my box ALL day as the tracking number showed me it had been out for deliver since 4:45 am this morning. When I opened my box, the food was at room temperature, the ice packs were already melted and were leaking inside the box causing the actual outside of the box to start breaking apart. One of the dishes in my order was Cob... And there is no way I would be eating fish that has been exposed to room temperature all day long as I don't want to get food poisoned. I called customer service and at first they offered me a credit to a free box... Why in the world would I want any more food from this vendor after this experience? So, I asked for my money back... It took a while to "convinced" this people that the best way to go here was a refund! So, they "made an exception" and I am supposed to get a refund for my box of room temperature food in 3 business days. Good customer service, lousy service. I am very disappointed with my experience and I wouldn't recommend this vendor to anybody in the future. Hopefully my bad experience today was an isolated case and others are enjoying a good food service... I can only wish for that so nobody else will have to throw food in the trash like I just did this evening.

        Awful vegetarian selections

        ★☆☆☆☆
        1 5 1
        The vegetarian offerings are over priced, underwhelming, and caloric, and we've had a more than reasonable amount of spoilage. This week's offerings were spectacularly awful: a grilled cheese sandwich, moldy wontons, and 880-calorie tacos. The customer service is worthless and rude. They don't care.

        Fraudulent

        ★☆☆☆☆
        1 5 1
        I emailed to cancel an order a week ahead and they still charged my account and refused me a refund. They gave me one excuse after another for not returning my payment. They made it to be my fault and that I am the only person to have this problem with them. Mind you that I only sign up for a two week trial period. The delivery boy would not take the box back and the representative said that they would not refund me my payment. They are the worse People that I had to deal with. The biggest THIEVES in the food industry!!! Buyers beware.

        Hello Food Posioning

        ★☆☆☆☆
        1 5 1
        Did they offer a refund or anything, no. the attitude was more evangelizing. Reminds me of Amway or someone sellig some religion. They think they can market their way through anything. They don't listen just sell, sell, sell.

        Poor quality food.

        ★☆☆☆☆
        1 5 1
        1st box was good. Second box not so good. Third box terrible. Where does the fresh phrase come in. 2 lots of Coriander in the packs were black. One carrot was rotten. 2 Aubergines had damaged skins and were brown inside . Complained on the second box and was offered £10 off the next which I was forced to take. Paypal had refused payment on the third box and they have now started the old strong arm tactics.. Pay or your bill goes up Well if you want a fight good for you. I have 18000 hits on my trip Adviser site and am 1 of the top 5 for honest reviews Now on to Simply Cook. Just buy the spices and the recipe Now I buy my own fresh produce and meat. Disgusting Customer Service using bullying tactics and clearly I am not the only one complaining.

        Not happy

        ★☆☆☆☆
        1 5 1
        I'm disappointed with the quality of the produce. My cilantro was brown and rotten...most of it...and my asparagus was wilting. Horrible quality! It does not even compare to Blue Apron. I will never recommend it.

        I Don't Want Politics for Dinner

        ★☆☆☆☆
        1 5 1
        WARNING: Hello Fresh is only for radical leftists. They're posted videos on their YouTube account bashing Trump supporters and promoting left-wing ideas. Looks like those Germans want to do more than sell Americans food. STOP SUPPORTING BUSINESSES THAT PROMOTE HATE!

        Customer Service Terrible!

        ★☆☆☆☆
        1 5 1
        I have been looking forward to finally trying Hello Fresh and have been extremely disappointed in their lack of customer service. Not only were they not accommodating to the issue at hand, but they were overly rude.

        Unhappy customer

        ★☆☆☆☆
        1 5 1
        I have ordered for awhile and the first couple of boxes were perfect. Then the food began to arrive in poor shape - cucumbers wrinkled, tomatoes white, not juicy, lettuce wilted, even tortilla packages open and contents dried out. Gel packs torn and the gel mess all over the box. I've been giving feedback after each delivery. Today was the final straw. 2 of 3 bags of veggies were mushy. Customer service is willing to credit me for that box, but they will only give me an account credit for my next delivery rather than back on my credit card. So I have to order another substandard box ? My advice - find another company to order from.

        Just perfect

        ★★★★★
        5 5 1
        I have been getting this for 2 weeks now, everything seems to be great! The food is fresh and well packed.

        Simply amazing

        ★★★★★
        5 5 1
        I have been using this service for about 5 months now. I get 6 meals every week without any problems. I don't need to remind them, contact them or anything. Its just the best.

        Bad experience

        ★☆☆☆☆
        1 5 1
        I joined hello fresh due to a free trial offered to me for the first month. I cancelled after the first month but was still charged in the next month! They also refused to refund.

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