Editor's Review

$9.99
Editor's Review
6.26666666667

Food Quality

9/10

    Customer service

    1/10

      Prices

      9/10

        Pros

        • Great food quality
        • Reasonable prices

        Cons

        • customer service problems
        • Food Packing could be better
        • No meal for 1 person

        Comprehensive Review of Hello Fresh

        In recent years meal kit services have become a growing trend because people want convenience, diversity and cost effectiveness. Hello Fresh has become a leading brand in meal kit services. However, is it all it is said to be? Should you subscribe? Is this the meal delivery service for you? This review will endeavour you to explore all the important aspects of Hello Fresh to help you make an informed decision about whether or not to subscribe to this service. The review will focus on the quality of food, customer service and pricing of the meals and rate each out of 100%

        Description -

        Hello Fresh is a meal delivery service that sends out a number of well laid out ingredients, accompanied by a recipe on how to cook them. The ingredients are prepared beforehand, which greatly reduces the amount of time that would normally be needed for grocery shopping and preparing the ingredients. All you need to do after receiving the meal delivery is follow the instructions laid out in the accompanying complimentary recipe and voila, your dinner is ready within a matter of minutes. Hello Fresh was founded in 2011 and has since then grown into an international meal delivery service that delivers across United States, Australia, and Western Europe.

        Food Quality (90/100) -

        Almost all the reviews and testimonials from subscribers point towards the great quality of food. Of great importance is the fact that their ingredients remain fresh during shipping. Each meal is packaged in a cooler box made from Styrofoam. Ice is added to the box to keep the ingredients refrigerated, with the meat and fish being at the bottom next to the ice for maximum preservation. The ingredients remain cold and fresh, but not frozen. Aside from the ingredients being fresh, the recipes have also made an impression on most subscribers because of its combination of being tasty and easy to prepare.

        The problem with the food and the reason it doesn't get a perfect score is the fact that there are instances where the food pack, especially the meat and fish, tear and ruin the entire box. More so, the boxes are not marked as fragile and do not indicate the presence of fresh produce which often leads to mishandling by the courier.

        Customer Service (10/100) -

        The greatest criticism faced by Hello Fresh service is their poor customer service. Most clients have complained of the rudeness of the customer service agents, the poor response time, the fraudulent policies and so much more. Other issues can also be linked to the customer service such as the lack of tracking numbers on the boxes to monitor delivery, poor delivery in some states as opposed to others, problems with gift cards and coupons etc. That said, some customers have had a positive experience with the Hello Fresh so it can't all be bad.

        Price (98/100) -

        For the kind of quality and service offered, the price is relatively fair. The only issue is a limitation in the meal options whereby there isn't a meal for one person. The grocery store prices might be considerably lower but it is still a cheaper option than eating out at a restaurant. This is a comparison of the Hello Fresh prices with a number of other leading meal kit services.

        Hello Fresh Plans

        • Classic Plan
          • $9.99/meal/person
          • Up to 6 meals
          • Serves 2 - 4
        • Veggie Plan
          • $9.99/meal/person
          • Up to 3 meals
          • Serves 2
        • Family Plan
          • $8.74/meal/person
          • Up to 3 meals
          • Serves 2

        All prices inclusive of shipping

        Blue Apron

        • Two People Plan
          • $9.99/meal/person
          • Serves 2
        • Family Plan
          • $8.74/meal/person
          • Choose between 2 or 4 meals a week
          • Serves 4

        All prices inclusive of shipping costs

        Plated.com

        • $12 for all plans/serving/person
        • Choose among 2, 3 and 4 servings
        • Choose among 2, 3 and 4 meals per week
        • Meals under $72 require $6 shipping

        Conclusion

        After reviewing the highlighted factors, you should have a clear sense of whether it is worth the effort. Frankly, I think that rather than risk getting caught up in the customer service problems, it would be a better option to seek another meal kit service. However, if you are in a place where safe delivery is guaranteed, this service is one of the best to use.

         

        Average Customer's Rating

        Home ★★☆☆☆ 2.1
        based on 7 reviews
        5 1

        Not happy

        ★☆☆☆☆
        1 5 1
        I'm disappointed with the quality of the produce. My cilantro was brown and rotten...most of it...and my asparagus was wilting. Horrible quality! It does not even compare to Blue Apron. I will never recommend it.

        I Don't Want Politics for Dinner

        ★☆☆☆☆
        1 5 1
        WARNING: Hello Fresh is only for radical leftists. They're posted videos on their YouTube account bashing Trump supporters and promoting left-wing ideas. Looks like those Germans want to do more than sell Americans food. STOP SUPPORTING BUSINESSES THAT PROMOTE HATE!

        Customer Service Terrible!

        ★☆☆☆☆
        1 5 1
        I have been looking forward to finally trying Hello Fresh and have been extremely disappointed in their lack of customer service. Not only were they not accommodating to the issue at hand, but they were overly rude.

        Unhappy customer

        ★☆☆☆☆
        1 5 1
        I have ordered for awhile and the first couple of boxes were perfect. Then the food began to arrive in poor shape - cucumbers wrinkled, tomatoes white, not juicy, lettuce wilted, even tortilla packages open and contents dried out. Gel packs torn and the gel mess all over the box. I've been giving feedback after each delivery. Today was the final straw. 2 of 3 bags of veggies were mushy. Customer service is willing to credit me for that box, but they will only give me an account credit for my next delivery rather than back on my credit card. So I have to order another substandard box ? My advice - find another company to order from.

        Just perfect

        ★★★★★
        5 5 1
        I have been getting this for 2 weeks now, everything seems to be great! The food is fresh and well packed.

        Simply amazing

        ★★★★★
        5 5 1
        I have been using this service for about 5 months now. I get 6 meals every week without any problems. I don't need to remind them, contact them or anything. Its just the best.

        Bad experience

        ★☆☆☆☆
        1 5 1
        I joined hello fresh due to a free trial offered to me for the first month. I cancelled after the first month but was still charged in the next month! They also refused to refund.

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